Shipping & Returns

Shipping Policy For Practitioner Orders

Shipment of Orders Ground Orders are shipped within 1–2 full business days upon order submission and payment (excluding weekends/holidays). Expedited Orders are shipped within 1 Full business day. As a general guild lines, if your order is placed prior to 2:00pm CST, your order will normally be ship same day. Orders after 2:00pm CST may not ship until the next business day. Exceptions may apply and our general guidelines are not guaranteed. If we are experiencing a high volume of orders, shipments may encounter processing delays. For all shipments, please allow days for transit and delivery. Any redirect requests to an alternative address of packages already in transit are not guaranteed and will require an additional fee.

Shipping Costs  All shipping costs are calculated based on service from our location in Austin, Texas, to your delivery location/ ZIP Code (U.S. locations only). The shipping charge will be calculated based on your order's weight and the shipping option you choose at checkout. Shipping charges are non-refundable.

Shipping Confirmation PRLabs.com will send you a shipping confirmation email on the day your order ships. The email will include the shipment tracking number, shipment date, and the shipping delivery address. Please be aware all web orders are final once submitted. If you do not receive delivery of your order by the expected delivery date, please contact us to determine the reason for delay in delivery. (See Delivery Delays, below).

Shipping Methods and Transit Times PRLabs.com uses Federal Express, United Parcel Service, and the United States Postal Service for shipments. All web orders are shipped via Federal Express (FedEx).  If your order is placed prior to 2:00pm CST, your order will normally be shipped the same day. Orders after 2:00pm CST may not ship until the next business day. Exceptions may apply.

Change of payment method requests If you would like to request a change to the original form of payment, this will require a 5% processing fee.

Delivery Delays  Shipping Carriers may experience delays outside of their control. Weather related conditions and other conditions may cause a delay in delivery of your order. Contact us if you have any questions regarding a delivery exceptions in your area. Incorrect shipping addresses may delay delivery of your order. Please note, any redirect requests to an alternative address of packages already in transit are not guaranteed and will require an additional fee upon the submission of the request.

Shipment of Orders Orders are shipped within 1-2 business days (excluding weekends/holidays). Due to Covid-19, major carriers, such as FedEx and UPS, have suspended all shipping and delivery guarantees. As a result of this carrier suspension, orders may take longer than expected to arrive, even if expedited.

Want Tracking Notifications For Your Order?

Track packages and get alerts on your mobile app or your computer. Keep deliveries safe by picking up packages from thousands of convenient locations. Request to redirect your package to a nearby location with later hours and then pick it up on your time. Click the following links to sign up for tracking notifications for your orders:

FedEx®️

UPS®️

USPS®️

Backorders:

Although we make a concerted effort to avoid having a product backorder, occasionally this is unavoidable. This notice is to inform you that we are no longer accepting backorders (if they occur). If a backorder does occur, please visit the product page and follow the instructions to receive a notification by email when the product is in stock.

You may also check the status of a product on your dashboard when you login to your account or by calling our Account Management Team.

Returns Policy For Purchases Directly From PRLABS

If there are any concerns regarding your order and you would like to return an item or request a refund, please submit a return request form.

Were your items damaged in transit? Were any items missing?

Please do not dispose of any packaging materials if your products were damaged in transit. Report the claim within 10 days of the delivery date by filling out a return request form and upload photos of the damage. Photos are required for all claims. If you have questions as to how to submit a claim request, contact us at 1-800-325-7734 (press 4).

Do you need a replacement?

Please do not dispose of any packaging materials if your products were damaged in transit. Photos of the package as it arrived are required to process a claim. If you are reporting a missing or stolen package, please allow 2 business days from the delivery date for the package to arrive before reporting the claim. Please note, packages delivered depicting photo proof of delivery cannot be replaced.

When can I expect a refund?

Once we have approved your refund request and received any items that were required to be returned, please allow 5-7 business days for your refund to be posted to your account.

RETURNED PRODUCTS GUIDELINES

To return products for a refund under PRL’s Return Policy, all products must be returned in accordance with the following guidelines:

A. Clean Labels

No scuff marks, smears, tears, smudges, water damage, ink marks, etc.

B. Storage

Products must have been stored in a cool, dry place.

C. Adequate Packaging

Products must be carefully packaged to protect products from damage.

D. 45-Day Return

You must submit a return request form or call 1-800-325-7734 within 45 days of your Invoice date to receive a Return Authorization Number (RAN). Returns cannot be accepted after 45 days.

Return Authorization Number – Please write neatly on your proof of purchase the Return Authorization Number provided by PRL.

E. Labeling the Package Correctly

Type or print clearly and neatly on the package. Please include your return address on the outside of the box. Send packages to: 

• Premier Research Labs
  3500 Wadley Place
  B
  Austin, TX 78728
  Attn: __________________

We appreciate your business and look forward to a long, prosperous, rewarding relationship with you.