Shipping & Returns

Shipping Policy For Practitioner Orders

Shipment of Orders  As a general guideline, orders will normally ship within 24 business hours of when the order was submitted. Exceptions may apply during times with higher than average order demand. Orders after 12:00pm CST may not ship until the next business day. At this time, we are unable to ship to PO boxes on the web. All shipments to PO boxes must be submitted by phone. Most small orders will ship with 2-3 day delivery. Exceptions apply due to sizing restrictions. Expedited delivery orders must be placed by phone before 2 pm CST Monday through Friday under 100 lbs will ship the same day. Exceptions may apply and our general guidelines are not guaranteed. Operating shipping business hours are Monday through Friday with the exception of major holidays. For larger shipments over 100 pounds, FedEx freight may be offered for secure delivery of your order in one shipment. Freight deliveries will ship from our facility within 5-7 business days. Please reference our freight policy below for more information. We work quickly to get your order processed as soon as possible. Depending on the status of your shipment, order cancellation requests are not guaranteed. If we are experiencing a high volume of orders, shipments may encounter processing delays. For all shipments, please allow days for transit and delivery. Any redirect requests to an alternative address of packages already in transit are not guaranteed and will require an additional fee.

Subscriptions Subscriptions will be fulfilled on or close to the date of your selected fulfillment date depending on order volume at that time. Business days are Monday through Friday. Should your fulfillment date fall on the weekend, a holiday, or during an unexpected office closure we will ship the following business day.

A courtesy reminder email will be sent 48 hours prior to your shipment date. To ensure modifications to your payment method, shipping date, shipping address, or selected products are applied prior to your shipment date, we recommend making changes at least 24 hours prior to your date of shipment. If you have any concerns or requests, you may call us during business hours at 1-800-325-7734 between 8 am and 6 pm CST.

Shipments to Canada Due to changing regulations, please allow 3-5 business days for processing international shipments to avoid rejections at customs. Orders shipping to Canada will require either FedEx International Connect+ or FedEx International priority services and cannot be shipped to PO boxes. Our flat rates for shipping FedEx International Connect+ is $32.95 and FedEx International Priority is $54.95. Shipments containing D3 and K2 must be shipped FedEx International priority to avoid any delays in customs. Due to regulatory restrictions, orders must not exceed $2500 before taxes and shipping fees. To ensure successful delivery, a contact phone number is a requirement on the delivery address.

International Shipments International shipments outside of the U.S. and Canada must be placed by phone or email only. Due to changing regulations, please allow 3-5 business days for processing international shipments to avoid rejections at customs. We currently ship internationally to the following countries: United Kingdom, Canada (refer to shipping policy above), New Zealand, Australia, China, Japan, Singapore, and the Netherlands. If your designated shipping country is not listed, you may request accommodations be made from our sales team pending negotiations with customs. All international orders will be shipped by either FedEx International Economy or FedEx International Priority shipping methods and will require the transaction of the quoted shipping rate based on your location and the weight of your shipment. 

UltraLux Shipments All UltraLux shipments are fulfilled by a third party and will be fulfilled within 3 business days. UltraLux products are final sale. Expedited delivery is unavailable for these products and will be fulfilled separately from PRL products. Orders are final once submitted and cannot be modified. 

myLAB Box Shipments All myLAB Box shipments are fulfilled by a third party and will be fulfilled within 3 business days. myLab Box orders are final sale. Expedited delivery is unavailable for these products and will be fulfilled separately from PRL products. Orders are final once submitted and cannot be modified. Distribution is only available for domestic shipments except New York state. International distribution is unavailable. For any concerns around fulfillment, please contact [email protected]. 

Shipping Costs  All shipping costs are calculated based on service from our location in Austin, Texas, to your delivery location/ ZIP Code (U.S. locations only). The shipping charge will be calculated based on your order's weight and the shipping option you choose at checkout. Shipping charges are non-refundable.

Shipping Confirmation PRLabs.com will send you a shipping confirmation email on the day your order ships. The email will include the shipment tracking number, shipment date, and the shipping delivery address. Please be aware all orders are final once submitted. If you do not receive delivery of your order by the expected delivery date, please contact us to determine the reason for delay in delivery. (See Delivery Delays, below).

Shipping Methods and Transit Times PRLabs.com uses Federal Express, United Parcel Service, and the United States Postal Service for shipments. All web orders are shipped via Federal Express (FedEx).  If your order is placed prior to 12:00pm CST, your order will normally be shipped the same day. Orders after 12:00pm CST may not ship until the next business day. Exceptions may apply.

Freight Policy For deliveries that exceed 150 pounds in weight, FedEx freight may be used as a delivery method by default. Please let your account representative know if you have any issues receiving freight deliveries. When placing a freight order, please provide your times of availability, if a lift gate may be needed, your contact phone number, and if you have a freight receiving dock. FedEx will communicate by phone with you directly to schedule your delivery. We offer an option of inside delivery with an additional handling fee if requested. Freight deliveries may take up to 5-7 business days to package, please allow additional time in transit for these shipments. Freight deliveries cannot be expedited. PRL is not responsible for detention, redelivery, or extended time delivery fees.

Change of payment method requests If you would like to request a change to the original form of payment, this will require a 5% processing fee.

Delivery Delays  Shipping Carriers may experience delays outside of their control. Weather related conditions and other conditions may cause a delay in delivery of your order. Contact us if you have any questions regarding a delivery exceptions in your area. Incorrect shipping addresses may delay delivery of your order. Please note, any redirect requests to an alternative address of packages already in transit are not guaranteed and will require an additional fee upon the submission of the request.

Shipment of Orders Orders are shipped within 1-2 business days (excluding weekends/holidays). Freight deliveries for orders exceeding 100 pounds may take up to 5-7 business days to ship. Due to Covid-19, major carriers, such as FedEx and UPS, have suspended all shipping and delivery guarantees. As a result of this carrier suspension, orders may take longer than expected to arrive, even if expedited.

Want Tracking Notifications For Your Order?

Track packages and get alerts on your mobile app or your computer. Keep deliveries safe by picking up packages from thousands of convenient locations. Request to redirect your package to a nearby location with later hours and then pick it up on your time. Click the following links to sign up for tracking notifications for your orders:

FedEx®️

UPS®️

USPS®️

Backorders:

Although we make a concerted effort to avoid having a product backorder, occasionally this is unavoidable. This notice is to inform you that we are no longer accepting backorders. If a backorder does occur, please visit the product page and follow the instructions to receive a notification by email when the product is in stock.

Returns Policy For Purchases Directly From PRLABS

RETURNS POLICY FOR PURCHASES DIRECTLY FROM PRLABS

At Premier Research Labs, we offer a 45-day return policy which requires that supplements and energetic items must be returned within 45 days of the date of invoice.

No credit will be given on products returned without an RAN (return authorization number). Returns are subject to a 15% processing fee.

Any claims depicting wrong items received, defective items, missing items, stolen/missing packages, or items damaged in transit must be reported within 10 days of the delivery date per the tracking number of the shipper. Photos of the package as it was received supporting the claim will be required.

Important: We are unable to apply coupon codes, make any modifications to an order, or extend sales beyond their expiration date once your order has been submitted. When using third-party payment systems (Google Pay, Apple Pay, PayPal, etc.), the shipping and billing addresses stored in your payment account may override the addresses you enter at checkout. PRL is not responsible for errors or delays resulting from outdated or incorrect third-party account information.

Orders for myLab Box test kits and items from UltraLux are final sale. Issues related to myLab box shipments must be communicated via [email protected].  Other third party, food, and lifestyle products are final sale.

How do I return products?

Step 1: To return an item, you must call us at 1-800-325-7734 within 45 days of the invoice date to request authorization of the return or submit your request to the following link: return request form.

Step 2: After receiving an RAN from our returns team, please return the items to us within 10 business days. Safely secure and package your items. Be sure to include your packing slip with your RAN. Please write your RAN on the outside of your package.

Step 3: Once we have received your items, please allow 5-7 business days for your refund to be posted to your account.