Shipment of Orders Most orders are shipped within 1–2 full business days of order submission (excluding weekends/holidays). If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Costs Online calculated shipping costs are based on service from our location in Austin, Texas, to your delivery location ZIP Code (U.S. locations only). The shipping charge will be calculated based on your order's weight and the shipping option you choose at checkout. Shipping charges are non-refundable.
Shipping Confirmation PRLabs.com will send you a shipping confirmation email on the day your order ships. The email will include the shipment tracking number, shipment date, and the shipping delivery address. If you do not receive delivery of your order by the expected delivery date, please contact us to determine the reason for delay in delivery. (See Delivery Delays, below).
Shipping Methods and Transit Times PRLabs.com uses Federal Express, United Parcel Service, and the United States Postal Service for shipments. If your order is placed prior to 2:00pm CST your order will normally be shipped the same day, orders after 2:00pm may not ship until the next business day. Exceptions may apply.
Delivery Delays WEATHER RELATED CONDITIONS and other conditions beyond the shipping carrier's control may cause a delay in delivery of your order. Contact us if you have any questions regarding current delivery exceptions in your area. INCORRECT SHIPPING ADDRESSES may delay delivery of your order.
Shipment of Orders: Orders are shipped within 1-2 business days (excluding weekends/holidays). Due to Covid-19, major carriers, such as FedEx and UPS, have suspended all shipping and delivery guarantees. As a result of this carrier suspension, orders may take longer than expected to arrive, even if expedited. With this carrier suspension, our “Money Back Guarantee” for delayed delivery, will be suspended until further notice. Thank you for your understanding.
Want Tracking Notifications For Your Order? Track packages and get alerts on your mobile app or your computer. Keep deliveries safe by picking up packages from thousands of convenient locations. Request to redirect your package to a nearby location with later hours and then pick it up on your time. Click the following links to sign up.
Although we make a concerted effort to avoid having a product backorder, occasionally this is unavoidable. This notice is to inform you that we are no longer accepting backorders (if they occur). If a backorder does occur, please feel free to visit the page of the backordered item online and subscribe to “out of stock” so that you will be notified when the product becomes available.
You may also check the status of a product on your dashboard when you login to your account. Thank you for choosing Premier Research Labs as your provider of premier quality nutritional products.
If you would like to return a product, please visit our return request form page