Shipping & Returns

Shipping Policy

Shipment of Orders Most orders are shipped within 1–2 full business days of order submission (excluding weekends/holidays). If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Costs Online calculated shipping costs are based on service from our location in Austin, Texas, to your delivery location ZIP Code (U.S. locations only). The shipping charge will be calculated based on your order's weight and the shipping option you choose at checkout. Shipping charges are non-refundable.

Shipping Confirmation PRLabs.com will send you a shipping confirmation email on the day your order ships. The email will include the shipment tracking number, shipment date,  and the shipping delivery address. If you do not receive delivery of your order by the expected delivery date, please contact us to determine the reason for delay in delivery. (See Delivery Delays, below).

Shipping Methods and Transit Times PRLabs.com uses Federal Express, United Parcel Service, and the United States Postal Service for shipments.  If your order is placed prior to 2:00pm CST your order will normally be shipped the same day, orders after 2:00pm may not ship until the next business day. Exceptions may apply.

Delivery Delays WEATHER RELATED CONDITIONS and other conditions beyond the shipping carrier's control may cause a delay in delivery of your order. Contact us if you have any questions regarding current delivery exceptions in your area. INCORRECT SHIPPING ADDRESSES may delay delivery of your order.

Shipment of Orders: Orders are shipped within 1-2 business days (excluding weekends/holidays). Due to Covid-19, major carriers, such as FedEx and UPS, have suspended all shipping and delivery guarantees. As a result of this carrier suspension, orders may take longer than expected to arrive, even if expedited. With this carrier suspension, our  “Money Back Guarantee” for delayed delivery, will be suspended until further notice. Thank you for your understanding.

Backorders:

Although we make a concerted effort to avoid having a product backorder, occasionally this is unavoidable. This notice is to inform you that we are no longer accepting backorders (if they occur). If a backorder does occur, please feel free to visit the page of the backordered item online and subscribe to “out of stock” so that you will be notified when the product becomes available.

You may also check the status of a product on your dashboard when you login to your account. Thank you for choosing Premier Research Labs as your provider of premier quality nutritional products.

Returns Policy

If you would like to return a product, please visit our return request form page



How to Claim the Guarantee

To submit a claim under the Guarantee, please visit the authorized seller from whom you purchased your PRL product.  If you purchased your product directly from PRL, you may also complete the return request form on our website at prlabs.com/products return/return/.  Please have information available regarding where and when you purchased your product.  If your request is approved, you will then need to mail your PRL product, a proof of purchase, and your Return Authorization Number (RAN) to: 

Premier Research Labs
3500 Wadley Place
Bldg. B
Austin, TX 78728
Attn: __________________ 

You must submit your Guarantee request, ship the product, and assure it is received by PRL, all  within 45 days of the date of purchase.  Please note that you are responsible for costs incurred in mailing your product and proof of purchase.

Guarantee Guidelines

PRL reserves the right to verify all pertinent information, require a valid proof of purchase, and to deny Guarantee requests in its sole discretion in cases of suspected fraud or if the customer has abused the PRL 45-Day Satisfaction Guarantee.  In certain cases, a re-stock fee may apply.

  • I. Incorrect Order

    Incorrect Order If you have received any products in error or there are any mistakes in your order, please call PRL immediately (800) 325-7734 so we may correct it as soon as possible.

  • II. Damaged Products

    If you receive any product that has been damaged in shipping (broken, leaking, etc.):

    1. Contact PRL immediately to report your damage.
    2. Retain the outer shipping carton and all damaged products or the shipper will not process your Damage Report. (Saving these items constitutes proof of your claim.)

    3. All Damage Reports must be made within 10 days of receipt of package. After 10 days, the shipper will not be responsible for any Damage Reports.

  • III. First-Time Customers:

    You may receive a full refund on one opened bottle per product type, for up to two different products (if your claim is otherwise received by PRL according to the terms of this Guarantee).  Additional opened bottles of the same product(s) will not receive credit.  You will receive a full refund for any unopened bottles (if otherwise received by PRL according to the terms of this Guarantee).

  • IV. On-going Customers

    You may receive a full refund on one opened bottle per product type, for up to two different products (if your claim is otherwise received by PRL according to the terms of this Guarantee).  Additional opened bottles of the same product(s) will not receive credit.  You will receive a full refund for any unopened bottles (if otherwise received by PRL according to the terms of this Guarantee).

  • V. Right to Refuse Refunds

    We reserve the right to terminate at any time our offer to give a full refund to customers who try a product for the first time. In certain cases, a re-stock fee may apply. If in doubt about whether you may receive a full refund, please call to verify specific refund terms in your specific case. Regardless, all returns must have prior approval and the returner must follow recommended return approval procedure.

  • VI. Returning Discounted Items

    If you receive approval to return discounted items, please note that the credit you receive will be calculated as follows:  the total discount price minus the regular retail price of the units of the items that were not returned.

  • VII. Returning Free Product Specials

    When a customer makes a Guarantee claim for any product which was part of a special offering including an additional “free” product, customers must return all products comprising the special offer.

  • VIII. Food Products and Third party Items

    Food items may not be returned, whether they have been opened or not. This includes, but is not limited to Peppermints, Gin Gins, Propolis Lozenges, Food Bars, Vitality Swing, Inversion Table, Rebounder, Water Purifiers, Air HealthMate.

  • IX. Price Adjustments  

  • In the event Premier Research Labs reduces its price on any product within 7 calendar days from the date a practitioner receives their product, the practitioner can opt to call their account manager at 1-800-325-7734 to request a refund or credit of the difference between the  price they were charged and the current selling price. To receive the refund or credit the practitioner must contact Premier Research Labs within 7 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur  during special sales events, such as Black Friday or Cyber Monday. 
     

    Returned Products Guidelines

    For  coverage under the Guarantee, all products must be returned in accordance with the following guidelines:

    • A. Clean Labels

      No scuff marks, smears, tears, smudges, water damage, ink marks, etc. Shrink wrap must be intact.

    • B. Storage

      Products must have been stored at room temperature (not in a hot place such as a car) or near a microwave oven.

    • C. Adequate Wrapping

      Products must be carefully wrapped in their original plastic wrapping or other clean, protective wrapping. Do not put products loose into a box (to avoid bottles hitting each other during travel).

    • D. 45-Day Return

      You must call within 45 days of your Invoice date to receive a Return Authorization Number (RAN). Returns cannot be accepted after 45 days. (See Sections III and IV for details.) 

      Return Authorization Number – Please write neatly on your proof of purchase the Return Authorization Number provided by PRL.

    • E. Labelling the Package Correctly

      Type or print clearly and neatly on the package. Please include your return address on the outside of the box. Send packages to: 

    • Premier Research Labs
      3500 Wadley Place
      Bldg. B
      Austin, TX 78728
      Attn: __________________


  • We appreciate your business and look forward to a long, prosperous, rewarding relationship with you.

    If you have any questions regarding whether a seller is an authorized PRL seller, please contact us by:

    Phone: 800-325-7734
    Fax: 512-238-0218
    Online: www.prlabs.com

    By Mail:
    Premier Research Labs
    3500 Wadley Place, Bldg. B
    Austin, TX 78728

    Attn:___________________

Premier Research Labs 100% Product Quality Guarantee

Full Replacements For Defective Products

Here at Premier Research Labs, our sincere commitment is to provide you with the very best quality products and we stand behind our products and quality controls. We offer a 100% replacement guarantee for any defective product you purchased from PRL, PRLabs.com or one of our authorized sellers. This means that if you receive a nutritional product that is defective due to our fault, such as a leaking bottle or a bottle with missing top, we are happy to replace the product for you at no charge. We stand behind our products 100% and we want you to have only the very best. We make thousands of bottles of premier-state nutritional products every day without any errors, but occasionally we do slip up. Please note that because we have no control over any products sold by unauthorized sellers, including unauthorized internet sites such as Amazon and eBay, this 100% replacement guarantee does not apply to any such unauthorized sales.

Premier Research Labs 45-Day Satisfaction Guarantee

Premier Research Labs stands behind our products and offers exceptional customer service. If for any reason you are not satisfied with a PRL product you purchased from PRL, PRLabs.com, or one of our authorized sellers, you may within 45 days of such purchase request a refund or replacement product.  Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the PRL 45-Day Satisfaction Guarantee (the “Guarantee”) is not available for products purchased from unauthorized sellers, including unauthorized internet sites such as Amazon and eBay.  The Guarantee is also limited to the original, end-user purchaser, and subject to the Returned Product Guidelines below.

Premier Quality At Fair Prices

At Premier Research Labs (“PRL”), we have a sincere commitment to provide you with the very best quality products at the very best prices., and we stand behind our products and quality controls.  We are committed to providing the very best products at the very best prices. We are the rare company that truly uses premier-state ingredients in our products—and still provides them at very affordable prices. We do not have the huge markup of other nutrition companies that work on sheer volume, selling lesser-quality nutritional products while claiming to have the finest ingredients.

Product Results

The body’s healing process is complex, subject to many factors. Although most people receive great benefits, results vary. None of our products can be guaranteed to achieve specific health benefits.

© Copyright Premier Research Labs 2021. All Rights Reserved.