General Ordering & Online Ordering Information

WEB ORDERS: (No Processing Fee)

We accept web orders 24 hours a day, 7 days a week.

If you would like to create a wholesale account with PRL,
please contact our Executive Team to attain your self-registration code 1-800-325-7734.

Each order you place on your PRL web account will ship within one business day.

Each web order over $295 (in wholesale value) is eligible for free ground shipping. *Exclusions may apply*

Each Patient Direct Fulfillment (PDF) order you place on your web account is eligible for free shipping if over $100 retail value.*Exclusions may apply*

All orders you place on your web account will ship via FedEx with an accompanying shipping fee if under $295 (in wholesale value). Each order over $295 is eligible for free ground shipping.

DROP SHIP ORDERS BY WEB:

(No Processing Fee)

Each drop ship order you place for your client on your
PRL web account is eligible for free ground shipping if
over $100 (in wholesale value). *Exclusions may apply*

Each drop ship order you place on your PRL web account is exempt from a processing fee.

ORDERS BY PHONE: (No Processing Fee)

Please call 1-800-325-7734 where our dedicated PRL
Team is available to take your order by phone from
8 am CST to 6 pm CST.

Each order you place by phone will ship within one business day.

Each phone order over $500 (in wholesale value) is eligible for free ground shipping. *Exclusions may apply*

If you are expediting a phone order, please place your order by 3 pm CST for same day shipment. If you place your order after 3 pm CST, same day shipment cannot be guaranteed.

Each order you place by phone will ship via FedEx or USPS (for qualifying orders) unless you indicate otherwise to ship via UPS.

DROP SHIP ORDERS BY PHONE: ($10 Processing Fee)

Each drop ship order you place for your client by phone is eligible for free shipping if over $100 in wholesale value. *Exclusions may apply*

A $10 processing fee will be added to each drop ship order you place by phone.

EMAIL ORDERS: (5% Processing Fee)

Please use orders@prlabs.com to send your email orders to PRL.

A 5% processing fee will be added to each email order. (However, there
is no processing fee for website orders or call-in orders).

For each email order, please fully fill out our PRL approved “Email Order
Form” and include your Wholesale Account number in the subject line.
If an email order does not contain these items, it will be returned to you
(or your staff member that sent it) requesting this information before
we can take action on the order.

Each order you place by email will ship within 2 business days.

Each email order over $500 (in wholesale value) is eligible for free ground
shipping, otherwise a shipping fee will apply. *Exclusions may apply*

All orders you place by email will ship via FedEx ground with an accompanying
shipping fee unless otherwise indicated on the “Email Order Form”.

DROP SHIP ORDERS BY EMAIL:

(5% Processing Fee and $10 Drop Ship Fee)

Each drop ship order you place for your client by email is eligible for
free shipping if over $100 (in wholesale value). *Exclusions may apply*

A $10 processing fee will be added to each drop ship order you place by
email.

We look forward to supporting you and
empowering your
practice with
“Premier Quality” formulas.

For questions regarding any of the information
above, please contact your account Executive team
at 1-800-325-7734.

R20-1030

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